Business
- Certificate II in Business
- Diploma of Management
- Advanced Diploma of Management
- Advanced Diploma of Marketing
Hospitality
- Certificate III in Hospitality
- Diploma of Hospitality
- Advanced Diploma of Hospitality
Tourism
- Certificate III in Tourism
- Diploma of Travel and Tourism
- Advanced Diploma of Travel and Tourism
English
Описание курсов в зависимости от программы
Certificate II in Business:
Work effectively in a business environment
Communicate in the workplace
Organise and complete daily work activities
Work effectively with others
Process and maintain workplace information
Contribute to health and safety of self and others
Contribute to workplace innovation
Participate in environmentally sustainable work practices
Handle mail, Use business technology
Deliver a service to customers
Process financial transactions and extract interim reports
Diploma of Management:
Manage operational plan
Manage budgets and financial plans
Manage people performance
Support the recruitment, selection and induction of staff
Manage an information or knowledge management system
Manage quality customer service
Undertake project work
Manage personal work priorities and professional development
Advanced Diploma of Management:
Manage organisational change
Provide leadership across the organization
Develop and implement strategic plans
Develop and implement diversity policy
Manage finances
Develop and implement a business plan
Develop a marketing plan
Manage risk
Certificate III in Hospitality:
Work effectively with others
Source and use information on the hospitality industry
Work effectively in hospitality service
Provide service to customers
Show social and cultural sensitivity
Use hygienic practices for food safety
Coach others in job skills
Participate in safe food handling practices
Participate in safe work practices
Provide lost and found services
Prepare and serve espresso coffee
Provide advice on food
Manage conflict
Enhance the customer service experience
Maintain financial records
Diploma of Hospitality:
Manage operational plan
Manage quality customer service
Manage conflict
Manage finances within a budget
Prepare and monitor budgets
Use hygienic practices for food safety
Roster staff
Lead and manage people
Monitor work operations
Establish and conduct business relationships
Implement and monitor work health and safety practices
Work effectively in hospitality service
Provide lost and found services
Provide advice on food
Prepare and serve espresso coffee
Participate in safe food handling practices
Recruit, select and induct staff
Monitor staff performance
Source and use information on the hospitality industry
Work effectively with others
Provide service to customers
Show social and cultural sensitivity
Coach others in job skills
Participate in safe work practices
Enhance the customer service experience
Maintain financial records
Manage diversity in the workplace
Research and comply with regulatory requirements
Advanced Diploma of Hospitality:
Research and comply with regulatory requirements
Manage diversity in the workplace
Enhance the customer service experience
Maintain financial records
Provide advice on food
Prepare and serve espresso coffee
Provide lost and found services
Participate in safe work practices
Participate in safe food handling practices
Coach others in job skills
Use hygienic practices for food safety
Show social and cultural sensitivity
Provide service to customers
Work effectively in hospitality service
Source and use information on the hospitality industry
Implement and monitor work health and safety practices
Establish and conduct business relationships
Monitor work operations
Monitor staff performance
Recruit, select and induct staff
Lead and manage people
Roster staff
Prepare and monitor budgets
Manage finances within a budget
Manage conflict
Manage quality customer service
Work effectively with others
Manage operational plan
Manage finances
Develop and implement a business plan
Manage risk
Develop and implement marketing strategies
Manage physical assets
Establish and maintain a work health and safety system
Certificate III in Tourism:
Operate an online information system
Access and interpret product information
Provide advice on Australian destinations
Enhance the customer service experience
Prepare quotations
Process reservations
Book supplier services
Process travel-related documentation
Use a computerised reservations or operations system
Source and use information on the tourism and travel industry
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Provide visitor information
Communicate in the workplace
Diploma of Travel and Tourism:
Write complex documents
Manage quality customer service
Manage conflict
Interpret financial information
Manage finances within a budget
Prepare and monitor budgets
Lead and manage people
Monitor work operations
Establish and conduct business relationships
Implement and monitor work health and safety practices
Source airfares for domestic flights
Construct normal international airfares
Construct promotional international airfares
Roster staff
Recruit, select and induct staff
Monitor staff performance
Plan and implement sales activities
Advanced Diploma of Travel and Tourism:
Manage physical assets
Research and comply with regulatory requirements
Develop and implement marketing strategies
Establish and maintain a work health and safety system
Develop and implement a business plan
Manage risk
Evaluate international marketing opportunities
Manage finances
Manage international marketing programs
Research and analyse tourism data
Manage projects
Develop tourism products
